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Merchandise Execution Associate - Three Rivers Mall

Merchandise Execution Associate - Three Rivers Mall
Location: Kelso, WA, United States - Three Rivers Mall 311 Three Rivers Dr
Job ID: 1073011
Date: September 25, 2018
Job Description
General Description
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.
Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well?being a Merchandise Execution Associate at JCPenney might be the position for you!
Responsibilities
Customer Service & Sales
Greets and assists customers in finding products and delivers outstanding customer service
Partners with other team members when additional support is needed
Actively listens to customer issues in a calm and agreeable manner to resolve problems
Truck / Restock & Inventory
Follows placement directions to effectively place set merchandise statements
Contributes to merchandise receipt and reverse logistics processes
Assists with the execution of inventory processes
Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
Contributes to the restock program to identify replenishment opportunities
SET / Visual / Environment
Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
Helps oversee and maintain all fitting room and sales floor recovery processes
Contributes to the execution of visual elements to support merchandising statements
Responsible for stockroom maintenance
Omnichannel
Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
General Operations
Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
Performance Standards
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Skills & Experience
Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
Work experience- 1-2 years of retail experience
Job Title: Merchandise Execution Associate - Three Rivers Mall
Location: Kelso, WA, United States - Three Rivers Mall 311 Three Rivers Dr
Job ID: 1073011
J.C. Penney Company Inc.
Plano, Texas



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